Healthcare is human-centric and it will stay that way. While patients are important stakeholders, “primum non nocere” should start with physicians and clinicians: the frontline care providers. In this talk, we will discuss the foundations of empathic operations in healthcare to: Improve work-life balance and well-being Remove errors, frustrations, and unfairness at work Optimize human capital Enhance engagement and feelings of belonging Let’s take the first steps of a journey of a thousand miles toward reducing healthcare burnout and bringing back the joy of medicine.
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